Quick Guides

• Installing the Findme Printer (Windows 10)
• Installing the Findme Printer (MacOS)
• Installing a Direct Queue Printer
• Installing the PaperCut Client
• Getting/giving access to a shared printing account on Papercut
• How to Print a Colour Job as Greyscale
• Secure Print Release (with multiple work orders)
• Papercut SOP Copy and Scan
• Programming your Employee Card

Ricoh Guides

Activating your Card

• Forgot your Employee Card?
• Programming your new Employee Card

Using Print to Me/Findme

• How to Print and Release Print Jobs

Using Scan to Me

• How to Scan a File to your Email
• More Scanning Options

Using Copy

• How to Copy/Photocopy

Status, Misfeeds, Maintenance and Supplies

• Checking Printer Status
• Clearing a Misfeed
• Cleaning the Glass
• Replacing the Toner
• Replacing Staples
• Rebooting the Printer
• Ordering or Returning Toner
• Recycling Used Toner Cartridges
  Empty toner cartridges may be sent IT Services in Building 305 Room 105 via interoffice mail for recycling.
   
• Ordering Staples
  Staples may be ordered directly from Ricoh. Please visit the below link to submit an order for your department copier. Please note that staples are not included in your cost per copy and will be billed separately to your department.
  https://services.viu.ca/print-services/direct-print/form/orderstaples
   
• Equipment Service
  Area administrators are able to place Service Calls through their myRicoh account at www.myricoh.ca . This is the best way to place Service Calls, but you can also phone Ricoh at: 800.268.2032 if you are unable to log into your MyRicoh account. 
  If you do not have a MyRicoh account,  click here for instructions for creating and using your MyRicoh account 

Ricoh User Guides

• Ricoh SP 4520 
• Ricoh SP 5300
• Ricoh IM C3500 
• Ricoh MP C307
• Ricoh MP C3504

Ricoh How-To Videos

• Ricoh SP 5300
• Ricoh IM C3500
• Ricoh MP C307
• Ricoh MP C3504

Ricoh Quick Links

• MyRicoh
• Ricoh How-To-Videos
• Ricoh Knowledge Base