Advancement & Alumni Relations

Student Caller - Call Centre

Description

The Student Callers phoned former VIU students (alumni) to build relationships, answer questions, discuss alumni benefits, update records and communication preferences, and seek donations for various VIU fundraising efforts.

Position Overview

Student Callers phone former VIU students (alumni) to build relationships, answer questions, discuss alumni benefits, update records and communication preferences, and seek donations for various VIU fundraising efforts.

Experience is not required.  We are looking for enthusiastic, reliable students with good, basic English communication skills.  Student candidates will desire training, work experience, relationship building and fundraising skills, and will want to make a difference at VIU.  If you love to talk, we'd love to talk to you!

 Calling of alumni for the Fall 2020 term begins in early October and ends in late November. The Student Call Centre operates on Sunday afternoons, and Monday through Thursday in the late afternoon to evening.

Callers must be available for a minimum of two shifts per week. Extra shifts may be available. Students hired for the Fall term may be considered to continue with the Call Centre for the following Spring term calling campaign.

Position Requirements

  • Training in both small and large group settings. Training topics include calling scripts, how to use the call centre software and hardware, how callers can best represent VIU, and much more.

  • To be considered for an interview, students must be able to attend 3 training sessions

  • Must work at least two shifts each week in October/November and [spring dates]

Graduate Attributes Associated

Students in this position will gain skills in oral communication, capacity to engage in respectful relationships, collaboration, and critical thinking.

Sign Up Directions

Contact Jim Drysdale, Call Centre Supervisor, Advancement and Alumni Relations at Jim.Drysdale@viu.ca, or visit the Student Call Centre website or Alumni homepage for more information.