Catering services

Office Hours

• Open Monday to Friday, 7:30 am to 2:30 pm.

Minimum Orders

• Monday to Friday 6:30am to 5:00pm $50.00 minimum order.
• Monday to Friday 5:00pm to 10:00pm $100.00 minimum order.
• Saturday and Sunday $1500.00 minimum order.
• Statutory Holidays $2500.00 minimum order.

Off Campus Orders

• A delivery charge may apply to off campus services.

Order Deadlines

• Menu selection must be finalized 72 hours* prior to the day of the event start time.
• Confirmation of numbers must be finalized 72 hours* prior to the day the event starts.
• We will make every effort to accommodate requests for orders with less than 72 hours notice but it may not always be possible.

Cancellations

• Cancellations must be made 72 hours* prior to the day of the event.
• Cancellations made less than 72 hours* prior to the event will be charged 100% of original quoted price.

Delivery Times

• The Catering team will set up 15-minutes prior to event start time.
• We ask that our VIU customers have their tables setup and ready to accept the delivery 30 minutes prior to the scheduled start time.

Allergies and Dietary Restrictions

• We will make all efforts to accommodate dietary needs. Alternative meals provided may be subject to additional fees.
• We cannot guarantee our facility to be free of all allergens as the kitchen is also a learning environment for the Culinary Institute of Vancouver Island.

Equipment

• We provide all utensils, cutlery and dishes required for events.
• Linens are available upon request at an additional charge.
• Renters are responsible for theft, loss or damage to the catering equipment on loan.
• Lost or misplaced items may result in additional charges.
• Rental fees may be required for larger functions. We will discuss these during the quoting process.

Substitutions

• In the event of a change in product availability, VIU Catering reserves the right to substitute similar products. Additionally, we reserve the right to alter pricing structure to meet market fluctuations as required. Pricing will not change for confirmed orders. 

Ownership of Leftovers

• In accordance with health and safety regulations, leftover food that is not individually packaged remains the property of VIU Catering and will not be removed from the event by the client or the guests of the event.

Liquor License

• VIU has two permanent Liquor License on campus, Building 300 (Royal Arbutus Room and Cafeteria) and Building 310 (Theatre Lobby). Please inquire about rates for other locations.
• We are required to staff and conduct responsible beverage service for all liquor license events.
• There is a bartender fee of $105 for the first 3 hours of service. An hourly rate of $35 per hour applies after 3 hours.
• Bartender charges will be waived in the event bar sales exceed $250 per bartender before taxes.

Service Charge and Gratuities

• We do not to apply a gratuity or service charge to any of our catering services. We are grateful if you spread the word about our services!

*hours exclude weekends and holidays