Need help Now? Crisis and Emergency
Counselling services are free for currently enrolled VIU students.
Hours
- Stop by in person at building 200, room 308
- Call 250.740.6416
- The Health and Wellness Centre office is open Monday to Friday from 8:30 am to 4 pm
- The office is closed on weekends, holidays and VIU closed days
Appointment Information
- For Nanaimo counselling services, call 250.740.6416 or drop by the Health and Wellness Centre in building 200, room 308.
- If you reach voicemail, please leave your name, phone number, student number and email and your call will be returned as soon as possible. Please ensure your phone number and email match your student record. If this information does not match your student record, please update your student record.
- If you have an urgent concern and need to talk to someone as soon as possible, we have some urgent sessions available. Indicate that you need an urgent session, and we will book you in to meet with the next available counsellor or we'll support you to connect with appropriate resources. You can also see the Need Help Now, crisis and emergency page for information on various supports.
- The counselling department uses the Jane program for scheduling.
- Once your appointment is booked, you will receive two emails from the Jane program:
- Welcome email where you can log in to the JaneApp and update your information and set up your appointment reminders.
- Intake form to be filled out electronically that only the counsellors have access to, is confidential and is not connected to your student record.
- Once your appointment is booked, you will receive two emails from the Jane program:
- Please check in at the desk at room 308 a few minutes prior to your appointment.
- If you will be late or need to cancel your appointment, please contact the office at 250.740.6416 as soon as possible.
- For more information on what to expect, length and type of appointments and confidentiality, see the orientation to counselling services questions and answers page.
