Need help now? Crisis and Emergency
The VIU Medical Clinic is not a walk-in clinic. Appointments must be scheduled by calling 250.740.6620. The appointment line is available Monday to Friday from 8:30 am to 3:30 pm. We are not open on weekends or holidays.
Please Note: We are experiencing staffing challenges at the clinic. As a result we are not accepting new patients at this time.
If you are in need of a doctor immediately, please contact Medical Arts Centre Urgent Care Clinic at 778.766.5144 or Central Nanaimo Urgent & Primary Care Centre at 1.833.688.8722 to set up a same-day appointment. See information below for other options.
In case of an emergency please call 9 1 1.
Respiratory or COVID-19 symptoms
The Health and Wellness Centre does not have access to COVID-19 vaccines at this time. Register for a vaccine appointment at BC Government: COVID-19. If you are experiencing COVID-like or Respiratory symptoms then please disclose this information at the time of booking your VIU clinic appointment and if needed, a phone appointment will be arranged.
Our clinic location
Building 200, third floor. See Nanaimo Campus Map
Please note, if we cannot accommodate you, we will refer you to alternative care.
Immediate first aid or security
For Medical Emergencies, Call 9 1 1
If 9 1 1 is called, please have someone nearby call 1.250.740.6600 to report the incident to VIU.
While at VIU, should you require immediate First Aid or Security, call 250.740.6600.
When the Student Health Clinic is closed
Students may wish to visit a local clinic or on-line mobile doctor such as:
- Medical Arts Centre Urgent Care Clinic hours and location. Call to make an appointment for that day: 778.766.5144
- Central Nanaimo Urgent Primary Care Centre hours and location. Call to make an appointment for that day: 1.833.688.8722
- International Students, if covered by Guard.Me, can access the Guard.Me MobileDoctor
- Student Fees also cover GOeVisit, healthcare on the go app
- With MSP, you can also access various online clinics such as: Telus Health MyCare, RocketDoctor, or tiahealth.com
- You can also dial 8.1.1 for the HealthLink BC for a free-of-charge provincial health information and advice phone line with Registered Nurses available in British Columbia. After your assessment with a Registered Nurse, it is possible to be referred to the online physician
- Indigenous students can also access Virtual Health Services through the First Nations Health Authority. Appointments can be made with the Virtual Doctor of the Day at 1.855.344.3800 from 8:30 am to 4:30 pm seven days a week
- Pharmasave on Third Street can offer minor ailment assessment and prescribing. Students can also book same-day virtual visits with a licensed physician. Call 250.591.9000 to book an appointment or ask questions.
- BC Pharmacists can help with minor ailments. Visit the BC Government website for more information on accessing Pharmacy Services in BC or visit your local pharmacy
See additional emergency and after hours supports and a comprehensive database of Vancouver Island community and outside resources.
About the Student Health Clinic
The VIU Student Health Clinic is open to provide medical health care to students enrolled at Vancouver Island University. The Student Health Clinic aims to provide health care, education and preventive medicine.
The Student Health Clinic is staffed by Nurse Practitioner Bryan Schultz (on leave) and Nurse Practitioner Rebecca Eggers and supported by Medical Office Assistant (MOA) Mary.
Nurse Practitioners provide accessible, efficient, and effective health care that meets the highest standards of practice.
In British Columbia a Nurse Practitioner (NP) is a Registered Nurse with a master’s degree and advanced knowledge and skills who provides high quality health care. NPs are able to diagnose, consult, order and interpret tests, prescribe, and treat health conditions. They work independently and collaboratively and will provide VIU students with Primary Health Care using a team-based approach.
Services in the Student Health Clinic
Please note we are not a walk in clinic.
The VIU Student Health Clinic is a Primary Health Care Clinic run by Nurse Practitioners who provide comprehensive clinical care including the diagnosis and management of disease or illness, prescribing medications, ordering and interpreting laboratory or diagnostic tests, and initiating referrals to specialists.
Supplies available at the Health and Wellness Centre
- Safer sex supplies: internal and external condoms; lubricant (anonymously waiting room)
- Fentanyl testing strips (anonymously waiting room)
- STI, Hep C, rapid HIV testing information (anonymously waiting room)
- Intramuscular Naloxone kits (please request at the front desk)