Description
The Student Technical Support Assistant played a key role in VIU’s Information Technology department. They provided peer to peer technology help and assisted with keeping student computer labs operational.
Position Overview
A Student Technical Support Assistant is a key role in VIU’s Information Technology department. They provide peer to peer technology help and assist with keeping student computer labs operational.
Students in this position will assist with keeping Labs operational (weekly), post weekly lab schedule, restock paper & toners, check computers, monitors, and printers to ensure operation, inspect the back of each PC for changes to connections or for keylogging equipment, perform basic troubleshooting of these devices to resolve issues, report any issues that cannot be resolved, tidy lab tables, storage cabinets & countertops, provide Peer to Peer technology support (weekly), participate in student start up activities and orientation sessions, assist with the creation of student technology support tools (including videos, website, documentation, etc.), and provide peer to peer technology support throughout the semester. They will also perform lab maintenance tasks for all student computers on campus (1 - 2 times/semester), perform inventories of hardware, software, and furniture, clean computers, monitors, keyboard and mice, assess and maintain computer security, manage computer cables for safety and cleanliness, maintain lab signage & computer and monitor labels, and perform Special Projects as needed throughout the semester.
Students may be required to test instructions for use of equipment and network access, test that equipment is working operationally, replace computers, monitors, keyboard, and mice, and analyze and improve computer security.
Graduate Attributes Associated
Students in this position will gain skills in capacity to engage in respectful relationships, collaboration, foundations for lifelong learning, information literacies, oral communication, and safe and ethical practices.
Sign Up Directions
For more information, please contact Chris Buechler, Service Desk Team Lead, Information Technology at Chris.Buechler@viu.ca