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Description
The Student Technical Support Assistant is a key role in VIU's Information Technology department. This position provides peer to peer technology help and assist with keeping student computer labs operational.
Position Requirements
Duties:
- Assist with keeping Labs operational (weekly)
- Post weekly lab schedule; restock paper and toners
- Check computers, monitors, and printers to ensure operation
- Where possible, inspect the back of each PC for changes to connections or for keylogging equipment
- Perform basic troubleshooting of these devices to resolve issues
- Report any issues that cannot be resolved
- Tidy lab tables, storage cabinets and counter tops
- Provide Peer to Peer technology support (weekly)
- Participate in student start up activities and orientation sessions
- Assist with the creation of student technology support tools (including videos, website, documentation, etc.)
- Provide peer to peer technology support throughout semester
- Lab maintenance tasks for all student computers on campus (1 - 2 times/semester)
- Perform inventories of hardware, software, and furniture
- Clean computers, monitors, keyboard and mice
- Assess and maintain computer security
- Manage computer cables for safety and cleanliness
- Maintain lab signage and computer and monitor labels
- Special Projects (as needed throughout the semester)
Students may be required to:
- Test instructions for use of equipment and network access,
- Test that equipment is working operationally
- Replace computers, monitors, keyboard, and mice
- Analyze and improve computer security
Sign-up Directions
Students may email resumes to Chris Buechler, Service Desk Team Lead, Information Technology. Chris.Buechler@viu.ca